This course is best suited to people who want to broaden their hospitality management prospects. Ideally you will already have an established career in the hospitality industry at a service level and are looking to take on a management roll by gaining supporting skills knowledge and competencies.
50 weeks
Adelaide, Brisbane, Melbourne and Sydney
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For direct entry applicants must have prior knowledge or experience in the hospitality industry equivalent to a Certificate III in Hospitality or have successfully completed an Australian Year 11 or an equivalent qualification.
Applicants who do not satisfy direct entry requirements will be assessed individually to assess skills and aptitude to study.
Stage 1 DHM 001
|
|
| Unit Code | Unit of Competency |
|---|---|
| SITXOHS002A | Follow workplace hygiene procedures |
| SITXOHS001A | Follow health, safety and security procedures |
| SITHFAB009A | Provide Responsible Service of Alcohol |
| SITHFAB001A | Clean and tidy bar |
| SITHIND001A | Develop and update hospitality industry knowledge |
| SITXCOM001A | Work with colleagues and customers |
| SITXCOM002A | Work in a socially diverse environment |
| SITXCOM003A | Deal with conflict situations |
| SITXINV001A | Receive and store stock |
| SITXCCS002A | Provide quality customer service |
| SITHFAB003A | Serve food and beverages to customers |
| This stage is delivered in the classroom | |
Stage 2 DHM 002
|
|
| Unit Code | Unit of Competency |
| SITXHRM001 | A Coach others in job skills |
| SITXFIN003A | Interpret financial information |
| SITXFIN004A | Manage finances within a budget |
| SITXHRM005A | Lead and manage people |
| SITXINV002A | Control and order stock |
| SITXMGT001A | Monitor work operations |
| SITXOHS004A | Implement and monitor workplace health, safety and security practices |
| This stage is delivered in the classroom | |
Stage 3 DHM 003
|
|
| SITHIND003A | Provide and coordinate hospitality service |
| This stage is delivered as work placement | |
Stage 4 DHM 004
|
|
| Unit Code | Unit of Competency |
| SIRXQUA001A | Develop innovative ideas at work |
| SIRXQUA002A | Lead a team to foster innovation |
| SIRXSLS001A | Sell products and services |
| SIRXSLS002A | Advise on products and services |
| SITXHRM007A | Manage workplace diversity |
| SITXMGT003A | Manage projects |
| SITXMPR003A | Plan and implement sales activities |
| SITXMPR004A | Coordinate marketing activities |
| SITXOHS005A | Establish and maintain an OHS system |
| This stage is delivered in the classroom | |
Stage 5 DHM 005
|
|
| Unit Code | Unit of Competency |
| SITXADM002A | Source and present information |
| SITXADM003A | Write business documents |
| SITXADM004A | Plan and manage meetings |
| SITXCCS003A | Manage quality customer service |
| SITXFIN005A | Prepare and monitor budgets |
| SITXGLC001A | Develop and update legal knowledge required for business compliance |
| SITXHRM002A | Recruit, select and induct staff |
| SITXHRM003A | Roster staff |
| SITXHRM006A | Monitor staff performance |
| SITXMGT002A | Develop and implement operational plans |
| SITXMGT006A | Establish and conduct business relationships |
| This stage is delivered in the classroom | |
Mode of Study
This course is delivered in a classroom and if applicable in practical based environment with practical requirements simulated to reflect the real work situation. The delivery of training will include a mixture of classroom theory, practical delivery, group discussions, and individual research.
This course includes a variety of delivery methods:
Upon successful completion of this qualification, students will be eligible to apply for entry into the Advanced Diploma of Hospitality program.
Text Book list will be issued during Orientation.
Carrick Institute of Education is a registered provider for VET FEE-HELP. If you are an Australian citizen or Permanent Humanitarian Visa holder, you may be eligible for Commonwealth assistance through VET FEE-HELP.
Find out more
For the Fee for Service price, please contact Carrick study@carrick.edu.au
The costs of text books, kits and materials are the responsibility of students and range from $0 - $1,000.
Information on booklists, kits and materials are issued by request or during Orientation.
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