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BSB20107 Certificate II in Business

CRICOS Codes: SA 067231J, NSW 067377B, VIC 068001D, QLD 067601K

This is an entry level qualification to give you basic knowledge and skills in business necessary for employment in an office environment. Learn to prepare and process business information such as email, word processed documents and spreadsheets as well as workplace safety procedures and customer service principles.

Duration

10 weeks (CRICOS Duration 10 weeks)

Locations

Adelaide, Brisbane, Melbourne and Sydney

Course Structure
Unit Code Unit of Competency
BSBOHS201A Participate in OHS processes
BSBITU202A Create and use spreadsheets
BSBIND201A Work effectively in a business environment
BSBCMM201A Communicate in the workplace
BSBWOR203A Work effectively with others
BSBINN201A Contribute to workplace innovation
BSBITU201A Produce simple word processed documents
BSBITU203A Communicate electronically
BSBWOR204A Use business technology
BSBPRO301A Recommend products and services
BSBINM301A Organise workplace information
BSBSUS201A Participate in environmentally sustainable work practices

 

Delivery Methods

This course includes a variety of delivery methods including:

  • Demonstrations
  • Classroom Instructions
  • Practical Activity in a Commercial Workplace
  • Group Work
  • Practical Tasks
  • Projects or Case Studies
  • Guest speakers
  • One-to-one mentoring
  • Debates
  • Work based research tasks
  • Workshops
  • Computer based tasks
  

Modes of study

This course is delivered in a classroom and if applicable in practical based environment with practical requirements simulated to reflect the real work situation. The delivery of training will include a mixture of classroom theory, practical delivery, group discussions, and individual research.

The Next Step

Upon successfully completion of this qualification students will be eligible to apply for entry to the Certificate III in Business or gain employment as a Customer Service Advisor, Data Entry Operator, General Clerk, Payroll Officer, Typist, Word Processing Operator.

Resources and Prescribed Text

Perlitz, Lee, (2007), Professional Business Skills, Pearson Education, Melbourne

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