CRICOS Course Codes: SA 067232G, NSW 067378A, VIC 068002C. QLD 067603G
This qualification covers all aspects of sales from initiating the sale to satisfying a customer's needs. Each unit contains practical examples and activities to build on your skills and knowledge, and to enhance your confidence when dealing with customers.
20 weeks (CRICOS Duration 26 weeks)
Adelaide, Brisbane, Melbourne and Sydney
| Unit Code | Unit of Competency |
|---|---|
| BSBOHS201A | Participate in OHS processes |
| BSBINN301A | Promote innovation in a team environment |
| BSBWOR301A | Organise personal work priorities and development |
| BSBCMM401A | Make a presentation |
| BSBPUR301B | Purchase goods and services |
| BSBINN301A | Organise workplace information |
| BSBCUS301A | Deliver and monitor a service to customers |
| Unit Code | Unit of Competency |
|---|---|
| BSBPRO301A | Recommend products and services |
| BSBFIA301A | Maintain financial records |
| BSBCMM301A | Process customer complaints |
| BSBSUS301A | Implement and monitor environmentally sustainable work practices |
| BSBITU306A | Design and produce business documents |
This course is delivered in a classroom and if applicable in practical based environment with practical requirements simulated to reflect the real work situation. The delivery of training will include a mixture of classroom theory, practical delivery, group discussions, and individual research.
Upon successfully completion of this qualification students will be eligible to apply for entry to the Certificate IV in Business Sales or Certificate IV in Marketing or gain employment as an Administration assistant, clerical worker, data entry operator, information desk clerk, office junior or receptionist.
Perlitz, Lee, (2007), Professional Business Skills, Pearson Education, Melbourne
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