CRICOS Course Codes: SA 068837D, QLD 067884E, VIC 068008G
This course is for students who want to be employed as office assistants, receptionists, meet-and-greet guides or attendants within a range of tourism enterprises such as museums and tourist centres. Students explore sales, operations and customer service skills combined with basic tourism knowledge.
10 weeks (CRICOS Duration 10 weeks)
Adelaide, Brisbane and Melbourne
| Unit Code | Unit of Competency |
|---|---|
| SITTIND001A | Develop and update tourism industry knowledge |
| SITXCOM001A | Work with colleagues and customers |
| SITXCOM002A | Work in a socially diverse environment |
| SITXOHS001A | Follow health safety and security procedures |
| BSBCMN205A | Use business technology |
| SITXADM001A | Perform office procedures |
| SITXCCS001A |
Provide visitor information |
| SITTTSL002A | Access and interpret product information |
| SITTTSL009A | Process travel-related documentation |
| SITTTSL007A | Receive and process reservations |
| SITXCOM004A | Communicate on the telephone |
Please note: Units displayed in each stage are in alphabetical order and not in order of course delivery.
This course is delivered in a classroom and if applicable in practical based environment with practical requirements simulated to reflect the real work situation. The delivery of training will include a mixture of classroom theory, practical delivery, group discussions, and individual research.
This course includes a variety of delivery methods including:
Futura Australia training materials
Pearson Education Australia text books
Apply Direct
Ask Us