This course is for students who want to be employed as office assistants, receptionists, meet-and-greet guides or attendants within a range of tourism enterprises such as museums and tourist centres. Students explore sales, operations and customer service skills combined with basic tourism knowledge.
10 weeks
Adelaide, Brisbane, Melbourne and Sydney
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| Unit Code | Unit of Competency |
|---|---|
| SITTIND001A | Develop and update tourism industry knowledge |
| SITXCOM001A | Work with colleagues and customers |
| SITXCOM002A | Work in a socially diverse environment |
| SITXOHS001A | Follow health safety and security procedures |
| BSBCMN205A | Use business technology |
| SITXADM001A | Perform office procedures |
| SITXCCS001A |
Provide visitor information |
| SITTTSL002A | Access and interpret product information |
| SITTTSL009A | Process travel-related documentation |
| SITTTSL007A | Receive and process reservations |
| SITXCOM004A | Communicate on the telephone |
Please note: Units displayed in each stage are in alphabetical order and not in order of course delivery.
This course is delivered in a classroom and if applicable in practical based environment with practical requirements simulated to reflect the real work situation. The delivery of training will include a mixture of classroom theory, practical delivery, group discussions, and individual research.
This course includes a variety of delivery methods including:
Futura Australia training materials
Pearson Education Australia text books
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