This qualification covers all aspects of sales from initiating the sale to satisfying a customer’s needs. Each unit contains practical examples and activities to build on the student’s skills and knowledge, and to enhance their confidence when dealing with customers.
30 weeks
200 hours of work based training is provided as part of this course. This work based training will be conducted off campus with our industry partners in the same state as your course.
Adelaide, Brisbane, Melbourne and Sydney
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| Unit Code | Unit of Competency |
|---|---|
| SITXOHS002A | Follow workplace hygiene procedures |
| SITHCCC003B | Receive and store kitchen supplies |
| SITHFAB009A | Provide responsible service of alcohol |
| SITXCOM001A | Work with colleagues and customers |
| SITXCOM002A | Work in a socially diverse environment |
| SITXFSA001A | Implement food safety procedures |
| SITXHRM001A | Coach others in job skills |
| SITXCOM003A | Deal with conflict situations |
| SITXINV001A | Receive and store stock |
| SITXOHS001B | Follow health, safety and security procedures |
| Unit Code | Unit of Competency |
|---|---|
| SITHFAB001C | Clean and tidy bar areas |
| SITHFAB003A | Serve food and beverage to customers |
| SITXCCS002A | Provide quality customer service |
| SITXFIN001A | Process financial transactions |
| SITHIND001B | Develop and update hospitality industry knowledge |
| Unit Code | Unit of Competency |
|---|---|
| SITHIND003A | Provide and coordinate hospitality service |
This course is delivered in a classroom and if applicable in practical based environment with practical requirements simulated to reflect the real work situation. The delivery of training will include a mixture of classroom theory, practical delivery, group discussions, and individual research.
This course includes a variety of delivery methods:
Upon successfully completion of this qualification, students will be eligible to apply for entry to Certificate IV in Hospitality program or gain employment as a Bar Attendant or Waiter.
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