This course develops the skills required to work in a supervisory or team leader role in the tourism industry. The curriculum focuses on domestic, international and promotional airfares and ticketing, as well as learning to operate a computerised reservation system.
40 weeks
Adelaide, Brisbane, Melbourne and Sydney
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| Unit Code | Unit of Competency |
|---|---|
| SITXADM001A | Perform office procedures |
| SITXCOM001A | Work with colleagues and customers |
| SITXCOM002A | Work in a socially diverse environment |
| SITTIND001B | Develop and update tourism industry knowledge |
| SITXOHS001B | Follow, health, safety and security procedures |
| SITXCCS001A | Provide visitor information |
| SITTTSL002A | Access and interpret product information |
| SITTTSL009B | Process travel-related documentation |
| BSBWOR204A | Use business technology |
| Unit Code | Unit of Competency |
|---|---|
| SITXCOM003A | Deal with conflict situations |
| SITTTSL003A | Source and provide international destination information and advice |
| SITTTSL004A | Source and provide Australian destination information and advice |
| SITXMGT001A | Monitor work operations |
| SITXHRM005A | Lead and manage people |
| SITXMGT001A | Coach others in job skills |
| Unit Code | Unit of Competency |
|---|---|
| SITTTSL006B | Prepare quotations |
| SITTTSL010B | Control reservations or operations using a computerised system |
| SITTTSL013B | Construct normal international airfares |
| SITTTSL014B | Construct promotional international airfares |
| SITTTSL012B | Construct domestic airfares |
| Unit Code | Unit of Competency |
|---|---|
| SITXADM003A | Write business documents |
| BSBITU306A | Design and produce business documents |
| SITXFIN005A | Interpret financial information |
| SITXFIN004A | Manage finances within a budget |
| SITXOHS004B | Implement and monitor workplace health, safety and security practices |
Please note: Units displayed in each stage are not in order of course delivered
This course is delivered in a classroom and if applicable in practical based environment with practical requirements simulated to reflect the real work situation. The delivery of training will include a mixture of classroom theory, practical delivery, group discussions, and individual research.
This course includes a variety of delivery methods including:
Futura Australia training materials
Pearson Education Australia text books
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