CRICOS Course Codes: SA 068841G, QLD 067883F, VIC 068012A
This course enables students to acquire, develop and practice the operative and fundamental management skills required of a manager in the tourism industry. It's specifically designed to provide management and operational training, with a focus on the nature, scope and function of the tourism industry.
VET FEE-HELP is available for eligible local students.
60 weeks (CRICOS Duration 78 weeks)
Adelaide, Brisbane and Melbourne
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| Unit Code | Unit of Competency |
|---|---|
| SITXADM001A | Perform office procedures |
| SITXCOM001A | Work with colleagues and customers |
| SITXCOM002A | Work in a socially diverse environment |
| SITTIND001A | Develop and update tourism industry knowledge |
| SITXOHS001A | Follow, health, safety and security procedures |
| SITXCCS001A | Provide visitor information |
| SITTTSL002A | Access and interpret product information |
| SITTTSL009A | Process travel-related documentation |
| BSBCMN205A | Use business technology |
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| Unit Code | Unit of Competency |
|---|---|
| SITTTSL003A | Source and provide international destination information and advice |
| SITTTSL004A | Source and provide Australian destination information and advice |
| SITXCOM003A | Deal with conflict situations |
| SITXHRM001A | Coach others in job skills |
| SITXMGT001A | Monitor work operations |
| SITXHRM005A | Lead and manage people |
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| Unit Code | Unit of Competency |
|---|---|
| SITTTSL006A |
Prepare quotations |
| SITTTSL010A | Control reservations or operations using a computersised system |
| SITTTSL012A | Construct domestic airfares |
| SITTTSL013A | Construct normal international airfares |
| SITTTSL014A | Construct promotional international airfares |
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| Unit Code | Unit of Competency |
|---|---|
| SITXADM003A | Write business documents |
| BSBCMN306A | Produce business documents |
| SITXFIN003A | Interpret financial information |
| SITXFIN004A | Manage finances within a budget |
| SITXOHS004A | Implement and monitor workplace health, safety and security practices |
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| Unit Code | Unit of Competency |
|---|---|
| SITTPPD001A | Research, assess and develop tourism products |
| SITTGDE003A | Coordinate and operate a tour |
| SITXFIN005A | Prepare and monitor budgets |
| SITXGLC001A | Develop and update legal knowledge required for business compliance |
| SITXCCS003A | Manage quality customer service |
| SITXMGT006A |
Establish and conduct business relationships |
| SITXOHS003A |
Identify hazards and assess and control safety risks |
| SITXMGT002A |
Develop and implement operational plans |
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| Unit Code | Unit of Competency |
|---|---|
| SITXFIN008A | Manage financial operations |
| SITXHRM007A | Manage Workplace Diversity |
| SITXMGT004A | Develop and implement a business plan |
| SITXMGT005A | Manage business risk |
| SITXMPR005A | Develop and manage marketing strategies |
| SITXOHS005A | Establish and maintain an OH&S system |
| SITTPPD002A | Research Tourism Data |
This course is delivered in a classroom and if applicable in practical based environment with practical requirements simulated to reflect the real work situation. The delivery of training will include a mixture of classroom theory, practical delivery, group discussions, and individual research.
This course includes a variety of delivery methods including:
Futura Australia training materials
Pearson Education Australia text books