Tourism Management
- » Certificate II in Tourism (Operations) - THT20502 - 10 weeks
- » Certificate III in Tourism (Operations) - THT31002 - 20 weeks
- » Certificate IV in Tourism (Operations) - THT40202 - 40 weeks
- » Diploma of Tourism (Operations Management) - THT50302 - 50 weeks
- » Advanced Diploma of Tourism Management - THT60102 - 60 weeks
Certificate II in Tourism (Operations)
THT20502 - 10 weeks
This course is for students who want to be employed as office assistants, receptionists, meet-and-greet guides or attendants within a range of tourism enterprises such as museums and tourist centres. Students explore sales, operations and customer service skills combined with basic tourism knowledge.
(CRICOS Course Codes: Melbourne 046564F, Sydney 048956G)
| Unit Code | Unit of Competency | Core/Elective |
| Stage 1 | ||
| THHHCO01B | Develop and update hospitality industry knowledge | Elective |
| THHCOR01B | Work with colleagues and customers | Core |
| THHCOR02B | Work in a socially diverse environment | Core |
| THHCOR03B | Follow health, safety and security procedures | Core |
| THHGCS01B | Develop and update local knowledge | Core |
| THHGCS02B | Promote products and services to customers | Elective |
| THHGCS03B | Deal with conflict situations | Elective |
| THHGGA01B | Communicate on the telephone | Elective |
| THHGHS01B | Follow workplace hygiene procedures | Elective |
| THHGTR01B | Coach others in job skills | Elective |
| THTTCO01B | Develop and update tourism industry knowledge | Core |
Please note: Units displayed in each stage are in alphabetical order and not in order of course delivery.
Certificate III in Tourism (Operations)
THT31002 - 20 weeks
This course provides training and knowledge for working in the tourism industry. Students learn about preparing quotations, how to inform clients about various travel destinations and to use supplier services.
(CRICOS Course Codes: Melbourne 046565E, Sydney 060597B)
| Unit Code | Unit of Competency | Core/Elective |
| Stage 1 | ||
| THHHCO01B | Develop and update hospitality industry knowledge | Elective |
| THHCOR01B | Work with colleagues and customers | Core |
| THHCOR02B | Work in a socially diverse environment | Core |
| THHCOR03B | Follow health, safety and security procedures | Core |
| THHGCS01B | Develop and update local knowledge | Core |
| THHGCS02B | Promote products and services to customers | Core |
| THHGCS03B | Deal with conflict situations | Core |
| THHGGA01B | Communicate on the telephone | Core |
| THHGHS01B | Follow workplace hygiene procedures | Elective |
| THHGTR01B | Coach others in job skills | Elective |
| THTTCO01B | Develop and update tourism industry knowledge | Core |
| Stage 2 | ||
| BSBCMN205A | Use business technology | Elective |
| THTSOP02B | Source and provide destination information and advice | Elective |
| THTSOP03B | Access and interpret product information | Elective |
| THTSOP04B | Sell tourism products and services | Elective |
| THTSOP05B | Prepare quotations | Elective |
| THTSOP07B | Book and coordinate supplier services | Elective |
Please note: Units displayed in each stage are in alphabetical order and not in order of course delivery.
Certificate IV in Tourism (Operations)
THT40202 - 40 weeks
This course develops the skills required to work in a supervisory or team leader role in the tourism industry. The curriculum focuses on domestic, international and promotional airfares and ticketing, as well as learning to operate a computerised reservation system.
(CRICOS Course Codes: Melbourne 046566D, Sydney 060602K)
| Unit Code | Unit of Competency | Core/Elective |
| Stage 1 | ||
| THHHCO01B | Develop and update hospitality industry knowledge | Elective |
| THHCOR01B | Work with colleagues and customers | Core |
| THHCOR02B | Work in a socially diverse environment | Core |
| THHCOR03B | Follow health, safety and security procedures | Core |
| THHGCS01B | Develop and update local knowledge | Elective |
| THHGCS02B | Promote products and services to customers | Elective |
| THHGCS03B | Deal with conflict situations | Core |
| THHGGA01B | Communicate on the telephone | Core |
| THHGHS01B | Follow workplace hygiene procedures | Elective |
| THHGTR01B | Coach others in job skills | Core |
| THTTCO01B | Develop and update tourism industry knowledge | Core |
| Stage 2 | ||
| BSBCMN205A | Use business technology | Core |
| THTSOP02B | Source and provide destination information and advice | Elective |
| THTSOP03B | Access and interpret product information | Elective |
| THTSOP04B | Sell tourism products and services | Elective |
| THTSOP05B | Prepare quotations | Elective |
| THTSOP07B | Book and coordinate supplier services | Elective |
| Stage 3 | ||
| BSBCMN213A | Produce simple word processed documents | Core |
| THTSOP08B | Operate a computer reservations system | Elective |
| THTSOP19A | Construct domestic airfares | Elective |
| THTSOP20A | Construct normal international airfares | Elective |
| THTSOP21A | Construct promotional international airfares | Elective |
| Stage 4 | ||
| THHGFA06A | Interpret financial information | Elective |
| THHGGA02B | Perform office procedures | Core |
| THHGGA09B | Manage projects | Elective |
| THHGLE01B | Monitor work operations | Core |
| THHGLE02B | Implement workplace health, safety and security procedures | Core |
| THHGLE08B | Lead and manage people | Core |
| THTSMA01B | Coordinate production of brochures and marketing materials | Elective |
Please note: Units displayed in each stage are in alphabetical order and not in order of course delivery.
Diploma of Tourism (Operations Management)
THT50302 - 50 weeks
This qualification further develops the skills acquired in the certificate levels of the course, building on the student’s marketing, business operational and financial skills for the tourism industry.
(CRICOS Course Codes: Melbourne 046567C, Sydney 048961K)
| Unit Code | Unit of Competency | Core/Elective |
| Stage 1 | ||
| THHHCO01B | Develop and update hospitality industry knowledge | Elective |
| THHCOR01B | Work with colleagues and customers | Core |
| THHCOR02B | Work in a socially diverse environment | Core |
| THHCOR03B | Follow health, safety and security procedures | Core |
| THHGCS01B | Develop and update local knowledge | Elective |
| THHGCS02B | Promote products and services to customers | Elective |
| THHGCS03B | Deal with conflict situations | Core |
| THHGGA01B | Communicate on the telephone | Core |
| THHGHS01B | Follow workplace hygiene procedures | Elective |
| THHGTR01B | Coach others in job skills | Core |
| THTTCO01B | Develop and update tourism industry knowledge | Core |
| Stage 2 | ||
| BSBCMN205A | Use business technology | Core |
| THTSOP02B | Source and provide destination information and advice | Elective |
| THTSOP03B | Access and interpret product information | Elective |
| THTSOP04B | Sell tourism products and services | Elective |
| THTSOP05B | Prepare quotations | Elective |
| THTSOP07B | Book and coordinate supplier services | Elective |
| Stage 3 | ||
| BSBCMN213A | Produce simple word processed documents | Core |
| THTSOP08B | Operate a computer reservations system | Elective |
| THTSOP19A | Construct domestic airfares | Elective |
| THTSOP20A | Construct normal international airfares | Elective |
| THTSOP21A | Construct promotional international airfares | Elective |
| Stage 4 | ||
| THHGFA06A | Interpret financial information | Core |
| THHGGA02B | Perform office procedures | Core |
| THHGGA09B | Manage projects | Core |
| THHGLE01B | Monitor work operations | Core |
| THHGLE02B | Implement workplace health, safety and security procedures | Elective |
| THHGLE08B | Lead and manage people | Core |
| THTSMA01B | Coordinate production of brochures and marketing materials | Core |
| Stage 5 | ||
| BSBMKG501A | Evaluate marketing opportunities | Elective |
| BSBMKG502A | Establish and adjust the marketing mix | Elective |
| THHGCS08B | Establish and maintain a safe and secure workplace | Core |
| THHGLE03B | Develop and implement operational plans | Core |
| THHGLE04B | Establish and conduct business relationships | Core |
| THHGLE05B | Roster staff | Elective |
| THHGLE09B | Manage workplace diversity | Elective |
| THHGLE11B | Manage quality customer service | Core |
| THHGLE13B | Manage finances within a budget | Core |
| THHGLE14B | Prepare and monitor budgets | Core |
| THHGLE20B | Develop and update the legal knowledge required for business compliance | Core |
| THTFTG04B | Coordinate and operate a tour | Elective |
| THTFTG05B | Lead tour groups | Elective |
Please note: Units displayed in each stage are in alphabetical order and not in order of course delivery.
Advanced Diploma of Tourism Management
THT60102 - 60 weeks
This course enables students to acquire, develop and practice the operative and fundamental management skills required of a manager in the tourism industry. It’s specifically designed to provide management and operational training, with a focus on the nature, scope and function of the tourism industry.
(CRICOS Course Codes: Melbourne 046568B, Sydney 060592G)
| Unit Code | Unit of Competency | Core/Elective |
| Stage 1 | ||
| THHHCO01B | Develop and update hospitality industry knowledge | Elective |
| THHCOR01B | Work in a socially diverse environment | Core |
| THHCOR02B | Work with colleagues and customers | Core |
| THHCOR03B | Follow health, safety and security procedures | Core |
| THHGCS01B | Develop and update local knowledge | Elective |
| THHGCS02B | Promote products and services to customers | Elective |
| THHGCS03B | Deal with conflict situations | Core |
| THHGGA01B | Communicate on the telephone | Core |
| THHGHS01B | Follow workplace hygiene procedures | Elective |
| THHGTR01B | Coach others in job skills | Core |
| THTTCO01B | Develop and update tourism industry knowledge | Core |
| Stage 2 | ||
| BSBCMN205A | Use business technology | Core |
| THTSOP02B | Source and provide destination information and advice | Elective |
| THTSOP03B | Access and interpret product information | Elective |
| THTSOP04B | Sell tourism products and services | Elective |
| THTSOP05B | Prepare quotations | Elective |
| THTSOP07B | Book and coordinate supplier services | Elective |
| Stage 3 | ||
| BSBCMN213A | Produce simple word processed documents | Core |
| THTSOP08B | Operate a computer reservations system | Elective |
| THTSOP19A | Construct domestic airfares | Elective |
| THTSOP20A | Construct normal international airfares | Elective |
| THTSOP21A | Construct promotional international airfares | Elective |
| Stage 4 | ||
| THHGFA06A | Interpret financial information | Core |
| THHGGA02B | Perform office procedures | Core |
| THHGGA09B | Manage projects | Core |
| THHGLE01B | Monitor work operations | Core |
| THHGLE02B | Implement workplace health, safety and security procedures | Core |
| THHGLE08B | Lead and manage people | Core |
| THTSMA01B | Coordinate production of brochures and marketing materials | Elective |
| Stage 5 | ||
| BSBMKG501A | Evaluate marketing opportunities | Elective |
| BSBMKG502A | Establish and adjust the marketing mix | Elective |
| THHGCS08B | Establish and maintain a safe and secure workplace | Core |
| THHGLE03B | Develop and implement operational plans | Core |
| THHGLE04B | Establish and conduct business relationships | Core |
| THHGLE05B | Roster staff | Elective |
| THHGLE09B | Manage workplace diversity | Core |
| THHGLE11B | Manage quality customer service | Core |
| THHGLE13B | Manage finances within a budget | Core |
| THHGLE14B | Prepare and monitor budgets | Core |
| THHGLE20B | Develop and update the legal knowledge required for business compliance | Core |
| THTFTG04B | Coordinate and operate a tour | Elective |
| THTFTG05B | Lead tour groups | Elective |
| Stage 6 | ||
| BSBMKG601A | Develop marketing strategies | Elective |
| BSBMKG602A | Develop a marketing plan | Elective |
| THHGLE06B | Monitor staff performance | Core |
| THHGLE07B | Recruit and select staff | Core |
| THHGLE12B | Develop and manage marketing strategies | Core |
| THHGLE15B | Manage financial operations | Core |
| THHGLE16B | Manage physical assets | Core |
| THHGLE19B | Develop and implement a business plan | Core |
| THTFTG01B | Work as a guide | Elective |
Please note: Units displayed in each stage are in alphabetical order and not in order of course delivery.