Chris Baker has two decades of experience in customer service, with almost half of this in senior management roles with multinational companies, His experience includes working with clients across the private and public sectors, including many government departments, hospitality and tourism, manufacturing, mining and metals, water/waste water, power generation, healthcare, education, research & development, biotechnology, food & beverage and agriculture.

In 2006, while working for Rockwell Automation as their Business Manager -Asset Management, Chris received awards for the highest growth in support and maintenance services in the Asia Pacific Region, Lean Champion for the Asia Pacific region and the Directors Award for Excellence for conducting sales training for support services.

A current full member of the Australian Institute of Management, Chris is also a past chair of their Service Professionals Special Interest Group.

In late 2006, Chris founded Kallista Consulting with a mission to help organisations connect more effectively with their customers and increase the value they provide for their customers, while also improving their own efficiency and profitability. He retains a diverse client portfolio, with recent clients including Melbourne University, The Australian Taxation Office, The Bendigo Bank, Department of Human Services (Victoria), the Confederation of Australian Motor Sport and Downer EDI Rail to name a few.

Chris lives in the Dandenong Ranges on the outskirts of Melbourne with his wife and two children and is a Volunteer Firefighter with the CFA. In his spare time, he collects antique bottles and prospects for gold.

Chris’s topic is “Creating Customer Value – The Fundamentals and the Path Forwards”

In his talk Chris will expose the key elements of customer service that influence how customers value the organisations that serve them. He will also look at recent developments in corporate thinking about how organisations can maximise growth and profitability through providing increasing customer value.